Frequently Asked Questions
About Reserving Your Vacation Home
How do I book a vacation with ASVR?
You can call us directly at (509) 649-3099 or book directly on this website. If you book online you can electronically sign the rental agreement and you will receive an email confirming the home selected, dates of stay, and applicable charges. When reserving
over the phone we will Email you a rental agreement for your signature.
When will I be charged for the rental?
It depends on how far in advance you are booking. The entire rental will be charged at booking if your arrival date is less than 60 days from the date you make the reservation. If you are booking more than 60 days in advance, you are charged a deposit of $250
or more depending on the cabin. The deposit is applied to your rental. The balance is then due in full 60 days prior to your stay. If we are not contacted 60 days prior we automatically charge the card we have on file.
What credit cards do you accept?
Visa and MasterCard.
Why do I have to pay in advance?
Unlike a hotel with identical rooms to rent by the night, there is only one of a specific vacation home. Most guests book their stays far in advance to insure that their special home will not be reserved by another traveler. Consequently, a replacement booking
for the same home for the same amount for the same dates may not occur on short notice. In exchange for committing their home to a specific date, the homeowner deserves the assurance of corresponding revenue.
What if there is an illness or family emergency and we need to cancel our reservation?
We do understand that unexpected situations might curtail the best of plans. Should you be unable to continue with your rental reservation it must be in writing or via an email. If your arrival date is greater than sixty (60) days from your formal notification
we will refund your deposit(s) 100%, minus a $50 processing fee.
If you cancel within sixty (60) days of the scheduled Date of Check-In, you will forfeit 100% of your deposited funds. However, you will have one (1) year from the original date of check-in to rebook (one time only) for the same property for a 20% rebooking
fee, subject to availability and only during one of our two designated off-seasons.
What about traveler’s insurance?
No one wants to pay for a vacation they can’t take. We encourage you to purchase a traveler’s insurance policy that will compensate you in the event an unpredictable circumstance prevents you from completing your reservation. Travel insurance is available
through Travel Guard.
Are there other charges in addition to rent?
House cleaning fee, local taxes, pet fee if applicable, and a non-refundable Damage Waiver or a refundable security deposit.
What’s the difference?
The Damage Waiver is added to the reservation when you book on-line. It’s non-refundable and covers any accidental damage up to $1,000.
We are very conscientious. We don’t want to pay for that.
If you wish to post a Damage Deposit instead, give us a call and we will reverse the Damage Waiver charge and add the refundable Damage Deposit. Damages deposits vary by cabin, but you can expect a deposit of $400 or more.
When do I have to post the Damage Deposit?
We will charge your damage deposit 60 days before your stay.
When do I get it back?
It will be returned to you within 14 days of checking-out, less the cost of any damage or loss that may have occurred during your stay.
Does the “sleeps” capacity apply to children and infants?
We don’t charge for children under the age of 3. We will work with you if your guest count exceeds the “sleeps” capacity due to young infants/toddlers. Just give us a call!
How do we get the keys and instructions to the home?
Assuming full payment has been received, you will receive an email from us 4 – 5 days before your arrival that will contain driving directions, emergency phone numbers, and a combination to a lock-box at the home. (Keys are in the lockbox.) Alternate arrival
information will be sent to you in the event the home or condominium you have rented is not equipped with a lockbox.
What happens if we lose the instructions or you forget to give them to us?
Please contact us before your depart on your trip. If you lose them in transit call our office number first, (509) 649-3099. We will also provide you with emergency cell phone numbers as well.
What happens if there is an emergency in the home?
Call our offices first and leave a message if we don’t pick up. Our office phone is monitored 7 days a week. Then call our emergency cell phone numbers that are posted in the welcome binder and welcome letter in the cabin.
What do we need to bring?
Clothes, food items including spices and condiments, shampoo and shower soap. You will find the home clean and stocked with linens, bedding, towels, cookware, paper towels, TP, dishwashing soap, laundry soap and hand soap. Coffee makers are supplied at all
our cabins, but please bring your own coffee.
What time is check out?
Check out is 11am although we can extend you to 1pm free of charge assuming guests aren’t checking into the cabin in the afternoon. Please call us just prior to your stay or during your stay to arrange a later check-out. If a check-out after 1pm is required
we can arrange that for an additional charge prior to your arrival. Just give us a call!
What do we do to when it’s time to leave?
1. Collect all dishes thru out the home and place in the dishwasher & run the first load.
2. Collect all trash thru out the home and take it outside to the main trash can.
3. When possible, start the first load of dirty towels in the washer.
4. Turn heat down to 50 degrees & lock all windows & doors.
5. Return any moved furniture to its original location.
6. Put away all games & pieces back into their original box and place where it was found.
7. Put the key back in the lock box.
8. Put your comments in the guest book! We want to hear about your stay.
9. When you arrive home you will receive an email from us asking you to fill out an online guest review. Please do so if you have the time! We appreciate it.
Visiting Upper Kittitas County
How do we get to the Roslyn?
East on Hwy I-90 take exit #80 to Roslyn Salmon La Sac and turn left on Bullfrog Road. Continue through the Suncadia entrance round-about and then take the second turn-off in the second round-about to Roslyn on highway 903
How do we get to the Cle Elum?
East on Hwy I-90 take exit #84 & continue for approx... 1 mile and you will drive through the heart of Cle Elum.
How long of a drive?
Approx. 90 miles 1 ½ hour drive from Seattle. Winter weather conditions can affect your drive time by an hour+.
Pass Conditions & Closure Updates?
Please see the link to WSDOT which gives you the most up to date pass & weather conditions.
Do I need a 4 wheel drive vehicle to make it over the pass?
On occasion during the winter months the Washington State Patrol will require all wheel drive vehicles or chains during extreme winter conditions. Otherwise chains will be recommended to have at all times during the winter months. Upper Kittitas County is
snow country during the winter. Even if it’s not required over the pass we highly recommend 4 wheel drive with good all-terrain tires and/or chains.
What’s there to do in the Winter time?
Some of the best snowmobiling in the state is located at the end of 903 towards Salmon La Sac. A few great places to mention are Gallagher, Lake Ann, & Cooper Lake. You can snowmobile directly from most of our cabins to over 200 miles of groomed trails. No
need to trailer your sleds during your entire vacation! You can cross country ski and snowshoe directly from most of our cabins as well. Suncadia Resort is open to the public and offers snowshoeing, cross country skiing, ice skating, and inter-tubing for
kids. There are also a few nice hills great for sledding located around most of our cabins. We even have a cabin, Alpine Lodge, which has its own private and lighted sledding hill.
What’s there to do in the Summer time?
Some of the best times to experience the area are in the summer. Golfing, hiking, biking, river rafting, boating, water skiing, ATVs/Dirt Bikes in designated areas only, fly fishing, are just some to mention.
Is there a shopping center if I need something?
There are numerous shops filled with tempting food, drinks, staples, and accessories. Farm and Home in Cle Elum is our largest general store. Safeway in Cle Elum is our only grocery. But you won’t find any big-box stores, chains, and outlet malls. (Warning:
Once you experience this lifestyle, you may be checking out the Real Estate for Sale.)